Question 1

Is CribWise only for property agents?

Accepted Answer

No. CribWise supports verified providers across housing and student-friendly services (e.g., cleaning, moving, tutoring, wellness). The same safety and payment rules apply.

Question 2

How do I get verified?

Accepted Answer

Complete KYC with a government ID and proof of business or ownership. Depending on category, we may request licenses, insurance, or accreditation.

Question 3

What are inclusive listing guidelines?

Accepted Answer

Use welcoming language, avoid discriminatory criteria, disclose accessibility details, and present accurate pricing. Listings must comply with local anti-discrimination laws.

Question 4

How should I communicate with students?

Accepted Answer

Keep messaging on-platform, be clear and respectful, avoid pressure tactics, and confirm key details (location, timing, scope, price) in writing before payment.

Question 5

How do payments and escrow work?

Accepted Answer

Students pay via CribWise. Funds are held in escrow and released after agreed milestones (e.g., completed viewing or service). Off-platform payments are not protected.

Question 6

What accessibility information should I include?

Accepted Answer

Be specific: step-free access, elevator, accessible restroom, quiet hours, service-animal policy, captions/notes for sessions, or sensory considerations for events.

Question 7

How are cancellations and no-shows handled?

Accepted Answer

Set clear cancellation windows in your listing. Repeated last-minute cancellations harm rankings. No-shows may incur fees per policy; communicate proactively if delays occur.

Question 8

How do disputes work?

Accepted Answer

Open a case in the Transactions panel with evidence (photos, chat logs, agreements). We review both sides and may issue partial or full refunds or release funds accordingly.

Question 9

What’s CribWise’s policy on harassment and discrimination?

Accepted Answer

Zero tolerance. Discriminatory content, refusal of service based on protected characteristics, or harassment can lead to removal and account suspension.

Question 10

Can my team collaborate on listings and inbox?

Accepted Answer

Yes. Add team members with role-based permissions to manage listings, calendars, and payouts securely from one organization workspace.

Question 11

How do I improve ranking and conversion?

Accepted Answer

Fast responses, transparent pricing, inclusive language, strong photos, verified status, and consistent 5★ service. Encourage post-transaction reviews.

Question 12

How is provider data protected?

Accepted Answer

We encrypt data, restrict access, and follow least-privilege principles. Use 2FA, unique passwords, and keep banking details updated in your payout settings.

Question 13

Can I require age or ID from students?

Accepted Answer

Only when legally required or justified by safety (e.g., equipment rental). Keep requests minimal, store data securely, and never ask for irrelevant personal documents.

Question 14

What evidence helps in case of a dispute?

Accepted Answer

Clear scope of work, time-stamped messages, before/after photos, signed agreements, and proof of attendance or delivery. Keep records within CribWise when possible.

Agent & Provider FAQs