Question 1

Is CribWise only for housing?

Accepted Answer

No. CribWise helps students discover and book trusted housing, services, and activities. Safety, secure payments, and verification apply across all categories.

Question 2

How do I stay safe when meeting someone for a viewing or service?

Accepted Answer

Arrange daytime appointments, meet at the pinned location, bring a friend when possible, share your live location, and keep chats on-platform until trust is established.

Question 3

How do payments work and when are funds released?

Accepted Answer

Pay only via CribWise. We hold funds in escrow until the provider meets agreed conditions (e.g., successful viewing, completed service). Off-platform payments aren’t protected.

Question 4

Can I get a refund if the service or place isn’t as advertised?

Accepted Answer

Yes. Report within the stated window with evidence (photos, messages, receipts). We investigate and can reverse or hold funds while we resolve your case.

Question 5

I don’t have a local guarantor—what are my options?

Accepted Answer

Some providers accept alternatives like a higher deposit, staged payments, or approved third-party guarantors. Ask directly on-platform and check listing/service terms.

Question 6

What accessibility information is available?

Accepted Answer

Providers are encouraged to list accessibility details (e.g., step-free access, quiet hours, captions). Message providers for specifics and use the ‘Accessibility’ tag filters where available.

Question 7

How does CribWise handle discrimination or harassment?

Accepted Answer

Zero tolerance. Report via the listing, profile, or /report with details. We investigate, can suspend accounts, and support you with next steps. Emergencies: contact local authorities first.

Question 8

I’m LGBTQ+ or part of a minority group—can I filter for inclusive providers?

Accepted Answer

Yes. Look for ‘Inclusive’ or ‘LGBTQ+ friendly’ tags and reviews. You can also message providers anonymously first via the platform’s masked contact tools.

Question 9

What if a provider pressures me to pay quickly or move off-platform?

Accepted Answer

Don’t comply. Pressure to rush or switch to personal accounts, crypto, or gift cards is a major red flag. Keep chats on CribWise and report the profile.

Question 10

How is my data protected?

Accepted Answer

We use encryption, access controls, and fraud checks. We minimize data collection and mask contact details during early chats. See our Privacy Policy for retention and rights.

Question 11

Can under-18 students use CribWise?

Accepted Answer

Some categories require 18+. When under-18 use is allowed, we apply enhanced safeguards and may require guardian consent depending on your region.

Question 12

I’m an international student. Any special steps?

Accepted Answer

Use your passport for KYC if needed, confirm timezone/meeting logistics, and clarify documentation requirements (e.g., visa letters) with providers before booking.

Question 13

How do reviews work?

Accepted Answer

Only verified transactions can leave reviews. We moderate for hate speech or private info. Providers can respond publicly, but cannot pay to remove honest feedback.

Question 14

Where do I get help quickly?

Accepted Answer

Use /report for urgent safety issues, in-app support chat for account/billing, and the Help Center for guides. If you’re in danger, contact emergency services first.

Student FAQs