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CribWise Help Center

Browse guides, fix common issues, and learn tips to get the most out of CribWise.

Updated: Oct 2025

Student Housing Guides

Account & Profile

Update profile, privacy & security

• Change password
• Verify school email
• Notifications & privacy

Payments & Bookings

Fix payment errors, refunds, receipts

• Payment failed / pending
• Duplicate charge
• Refund timelines

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Account Settings

Profile, email verification, password, and privacy controls.

Payments & Refunds

Payment methods, failures, receipts, refunds & timelines.

Messages & Inquiries

Talk to landlords, read receipts, blocking & reporting.

Email, SMS, push, and WhatsApp alert preferences.

Privacy & Safety

Keep your account safe, recognize scams, data controls.

Email & Verification

Verify school email, change email, delivery troubleshooting.

Featured guides

Account Management Guide

Complete walkthrough to profile, security & privacy.

Payment & Booking Help

Fix payment errors and understand refunds.

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Content is for guidance only and may change without notice.