Profile Settings
Your profile is your identity on CribWise. Keep it updated for better connections with landlords and fellow students.
- 1.Click your profile picture or name in the top-right corner
- 2.Select "Account Settings" from the dropdown menu
- 3.Navigate to the "Profile" tab
What You Can Edit
How to Change:
- Click on your current profile photo
- Select "Upload New Photo"
- Choose image from your device
- Crop and adjust as needed
- Click "Save"
Requirements:
- Format: JPG, PNG, or WEBP
- Size: Maximum 5MB
- Recommended: Square image, 400x400px minimum
- Must show your face clearly
Full Name
• Must match your school ID
• Required for verification
• Visible to landlords when you apply
Bio/About Me
• Up to 500 characters
• Tell landlords about yourself
• Optional but recommended
Date of Birth
• Cannot be changed after verification
• Must be 16+ years old
• Used for age verification only
Phone Number
• Used for booking confirmations
• Required for WhatsApp notifications
• Verify with OTP after changing
WhatsApp Number
• Can be different from phone number
• Used for property inquiries
• Optional but recommended
University/Institution
• Select from dropdown
• Must match your school email
• Shows on your profile
Department/Faculty
• Optional information
• Helps connect with coursemates
• Visible to other students
Year of Study
• 100, 200, 300, 400 level, etc.
• Updates automatically each year
• Optional but helpful
Profile Best Practices
- ✓ Use a clear, recent photo of yourself
- ✓ Complete all required fields for better matches
- ✓ Write a friendly bio to introduce yourself
- ✓ Keep contact information up to date
- ✓ Verify your school email for "Verified Student" badge
Security & Password
Protect your account with strong security settings and keep your information safe.
Step-by-Step:
- 1.Go to Account Settings → Security tab
- 2.Click "Change Password"
- 3.Enter your current password
- 4.Enter your new password (minimum 8 characters)
- 5.Confirm new password by typing it again
- 6.Click "Update Password"
Strong Password Requirements:
- ✓ At least 8 characters long
- ✓ Mix of uppercase and lowercase letters
- ✓ At least one number
- ✓ At least one special character (!@#$%^&*)
- ✓ Different from your old password
- 1.Go to the login page
- 2.Click "Forgot Password?"
- 3.Enter your email address
- 4.Check your email for reset link (check spam folder)
- 5.Click the link and create a new password
- 6.Link expires in 1 hour - act quickly!
Security Best Practices
- ⚠ Never share your password with anyone
- ⚠ Don't use the same password on multiple websites
- ⚠ Log out from public or shared computers
- ⚠ Be wary of phishing emails asking for your password
- ⚠ Change your password if you suspect unauthorized access
- ⚠ CribWise will NEVER ask for your password via email
Notification Settings
Control how and when you receive updates from CribWise.
Get notified about your booking status and updates:
- • Booking confirmedRecommended
- • Booking declinedRecommended
- • Payment receivedRecommended
- • Move-in remindersOptional
Channels: Email, SMS, Push, WhatsApp
Stay updated on conversations:
- • New message from landlordRecommended
- • Landlord replied to inquiryRecommended
- • Message read receiptsOptional
Channels: Email, Push, WhatsApp
New listings and recommendations:
- • New properties near my schoolOptional
- • Price drops on saved propertiesOptional
- • Properties matching my preferencesOptional
- • Saved search alertsOptional
Channels: Email, Push
News and feature announcements:
- • New features and improvementsOptional
- • CribWise blog postsOptional
- • Tips and guides for studentsOptional
- • Special offers and promotionsOptional
Channels: Email only
- 1.Go to Account Settings → Notifications
- 2.Toggle switches on/off for each notification type
- 3.Choose channels: Email, SMS, Push, WhatsApp
- 4.Changes save automatically
- 5.You can also unsubscribe from emails using the link at the bottom of any email
Privacy Controls
Control who can see your information and how your data is used.
Choose who can see your profile:
Public
Anyone can see your profile, including search engines
Students Only (Recommended)
Only verified students and landlords can see your profile
Private
Only you and people you have messaged can see your profile
Control who sees your phone and email:
- Hide from everyone: Contact info hidden until you share
- Show to landlords: Visible when you apply or inquire
- Show to everyone: Public on your profile
Control how we use your data:
- ✓Personalized recommendations: Show properties matching your preferences
- ✓Analytics: Help us improve the platform
- ✓Marketing: Send relevant updates and offers
Toggle each option on/off in privacy settings
You can download a copy of all your data:
- 1.Go to Privacy Settings
- 2.Click "Download My Data"
- 3.We will email you a link within 24 hours
- 4.Download includes: profile, messages, bookings, searches
Email Verification
Verify your school email to unlock student-only features and get the "Verified Student" badge.
- ✓Verified Student badge on your profile
- ✓Access student-only housing listings
- ✓Join your campus community
- ✓Landlords trust you more
- ✓Get priority support
- ✓Access to student discounts
- 1.Go to Account Settings → Email Verification
- 2.Enter your university email address (must end in .edu.ng)
- 3.Click "Send Verification Code"
- 4.Check your school email inbox (and spam folder)
- 5.Copy the 6-digit code
- 6.Paste the code and click "Verify"
- 7.✓ You are now verified! Badge appears immediately
Didn't receive the email?
- • Check your spam/junk folder
- • Wait 5-10 minutes and try resending
- • Make sure your email ends in .edu.ng
- • Verify your inbox isn't full
School email not working?
- • Contact your university's ICT center
- • Activate your school email if it's new
- • Ensure you can log into your school email
Still stuck?
Contact support with:
- • Your school name
- • Your school email address
- • Screenshot of your student ID (optional)
Delete Account
Before You Delete
Deleting your account is permanent and cannot be undone. Please read carefully before proceeding.
✗ You Will Lose:
- • Your profile and all personal information
- • All saved properties and searches
- • Message history with landlords
- • Booking history (completed bookings)
- • Reviews and ratings you have left
- • Community memberships
- • Verified student status
⚠ What Remains:
- • Active booking obligations (you must complete these first)
- • Payment history (for legal/tax purposes, 7 years)
- • Anonymized analytics data
✓ We Will:
- • Send confirmation email before deletion
- • Give you 30 days to change your mind
- • Remove your data from our active database
- • Delete backups within 90 days
- 1.No active bookings: Complete or cancel all current bookings
- 2.No pending payments: Settle all outstanding payments or refunds
- 3.No disputes: Resolve any open disputes or issues
- 4.Download your data: Get a copy if you want to keep records
- 1.Go to Account Settings → Privacy & Security
- 2.Scroll to the bottom and click "Delete Account"
- 3.Read the warning and check that you understand
- 4.Select reason for leaving (optional feedback)
- 5.Enter your password to confirm
- 6.Click "Delete My Account"
- 7.Check email for confirmation link
- 8.Click the link to finalize deletion
30-Day Grace Period
Your account will be deactivated immediately but not deleted for 30 days. During this time, you can log in to cancel the deletion. After 30 days, deletion is final.
Before you delete, consider these options:
Make Profile Private
Hide your profile without losing data
Disable Notifications
Stop emails but keep your account
Talk to Support
We might be able to help with your concerns
Frequently Asked Questions
Yes! Go to Account Settings → Profile → Email Address. Enter your new email, verify it with a code, and it will be updated. Your school email verification is separate.
You have 30 days to cancel deletion by logging in. After 30 days, the account is permanently deleted and cannot be recovered. You will need to create a new account.
No, our terms of service allow only one account per person. Multiple accounts may be suspended. If you need to switch universities, update your profile instead.
Date of birth is locked after verification for security and age verification purposes. If you entered it incorrectly, contact support with your ID for manual correction.
Browser notifications are controlled by your browser settings. In Chrome: Settings → Privacy → Site Settings → Notifications. Find CribWise and toggle on/off.